IT Specialist

May, Potenza, Baran & Gillespie, P.C.,an established mid-size law firm located near Central and McDowell in Phoenix is looking to add a highly skilled, proficient and self-motivated IT Specialist.  We work collaboratively and encourage teamwork in an esprit de corps environment.  You must have a strong work ethic.  You must have excellent written and verbal communication skills, be technically savvy, work independently, as well as work as part of a team.  The successful candidate is a team player, can provide exceptional internal and external client service, and have a high level of attention to detail.

In exchange for helping us deliver excellent legal service to our clients and contributing to our collegial work environment, we will offer you competitive compensation and excellent benefits.


The Information Technology Specialist will provide core support of computer networks and systems to ensure uninterrupted day-to-day operations.  The IT Specialist will serve multiple functions within the Firm, from helpdesk support responsibilities, installation of equipment, phones, copiers, and other electronic devices to liaison with outsourced Managed Service Provider (MSP) regarding network, hardware, and software support.

Essential Functions:

  • Provide day-to-day level one and level two help desk support for hardware and software issues
  • Troubleshoot software and hardware problems, work with MSP for planned and unplanned outages and upgrades.
  • Educate end users in the Firm about how to use various types of software programs including, but not limited to NetDocuments, Microsoft 365 Suite, Litera, Adobe Acrobat DC efficiently and effectively in support of business objectives.
  • Manage computer software and hardware updates and patches, and imaging computers as necessary.
  • Review and document issues to identify where one-on-one, classroom style training is needed.
  • Ability to take initiative without requiring direct guidance.
  • Provide application support of attorneys and support staff in connection with their needs.
  • Setup and maintain all technology equipment including VOIP, mobile devices, computers, printers, MFD devices.
  • Assist with the onboarding and offboarding of new and departed users.
  • Work with and maintain relationships with vendors for updates and resolutions.
  • Ability to work and or be on call, nights, weekends, and holidays as needed.
  • Keeps current on latest legal technology trends and evaluates current infrastructure to make recommendations for improvements.


  • High school diploma or equivalent.
  • Five (5)+ years helpdesk/IT support experience.
  • Experience working in law firm preferred.
  • Experience with Microsoft Office applications including intermediate knowledge of Microsoft Active Directory, Microsoft 365 Applications, Microsoft Azure, Document Management systems including NetDocuments.
  • Basic understanding of eDiscovery and eDiscovery applications.
  • Knowledge and experience with Zoom One including Zoom VOIP phones, Zoom Rooms, H323 video calling, and Microsoft Teams.
  • WordPress knowledge beneficial.
  • Or any equivalent combination of education and/or experience